FREQUENTLY ASKED QUESTIONS
1. Where does MCI Containers ship to?
We ship both domestically across the United States and internationally. Delivery times vary depending on the destination and courier.
2. How long does shipping take?
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Domestic Orders: 2–7 business days
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International Orders: 4–22 business days, depending on the courier and customs clearance.
3. How much does shipping cost?
Shipping costs are calculated during checkout based on weight, dimensions, and destination. You will see the final cost before confirming your order.
4. Can I track my order?
Yes. Once your order ships, you will receive a tracking link via email so you can monitor your shipment in real time.
5. What is your return policy?
You can return items within 30 days of delivery, provided they are unused, in their original packaging, and meet our return conditions. Some items, such as customized products or hygiene-sensitive goods, cannot be returned.
6. Who pays for return shipping?
Customers are responsible for the cost and risk of returning goods. We recommend using an insured, trackable shipping method.
7. How do I request a refund?
Contact us at sales@mci-containers.com with your order details. Once we receive and inspect the returned goods, refunds will be processed within 30 days using your original payment method.
8. Do you charge sales tax?
Yes. Sales tax is applied based on the delivery address and applicable state and local tax laws. International customers are responsible for any customs duties, taxes, or import fees.
9. Can I cancel my order?
Yes. Orders can be canceled before they are dispatched. Once shipped, you can refer to our Return & Refunds Policy to initiate a return.
10. Is my personal information secure?
Yes. We use appropriate security measures to protect your personal data and never sell or share it with unauthorized parties. You can read our full Privacy Policy on our website.
11. What payment methods do you accept?
We accept all major payment methods available through our website’s checkout system, including credit/debit, cashApp, zelle cards and secure online payment platforms.
12. How can I contact MCI Containers?
📧 Email: sales@mci-containers.com
📍 Address: 2664 Freshour Circle, San Antonio, Texas 78212, USA
🕒 Customer Support: 24/7 availability