At MCI Containers, we value your satisfaction and strive to provide a smooth return process. You are entitled to cancel your order within 30 days without giving any specific reason.
1. Order Cancellation
You may cancel your order within 30 days from:
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The date you received the goods, or
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The date a third party (other than the carrier) appointed by you takes possession of the goods.
To exercise your right of cancellation, please inform us through a clear written statement via email.
📧 Email: sales@mci-containers.com
2. Refund Processing
We will issue your refund within 30 days of receiving the returned goods.
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Refunds will be made to your original payment method.
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No fees will be charged for the refund process.
3. Conditions for Returns
For goods to be eligible for a return:
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They must have been purchased within the last 30 days.
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They must be in their original packaging.
Non-Returnable Items Include:
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Customized or personalized goods.
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Goods that deteriorate quickly or have expired.
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Items not suitable for return due to health or hygiene reasons that were unsealed after delivery.
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Goods that, due to their nature, have been inseparably mixed with other items after delivery.
We reserve the right to refuse returns that do not meet these conditions.
4. Returning Goods
Customers are responsible for the cost and risk of returning goods to us. Please send returns to:
📍 Address: 2664 Freshour Circle, San Antonio, Texas 78212, USA
We recommend using an insured and trackable shipping service. Refunds will not be issued without proof of return delivery or receipt of goods.
5. Gifts
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If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.
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If the gift was not shipped directly to you, the refund will be sent to the original purchaser.
6. Contact Us
If you have questions about this Return & Refunds Policy, our customer support team is available 24/7 to assist you.
📧 Email: sales@mci-containers.com
📍 Address: 2664 Freshour Circle, San Antonio, Texas 78212, USA